TERMS &
CONDITIONS

The use of transportation services provided by QAB Riviera implies acceptance of the following terms and conditions.

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Reservations and Payments

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• All reservations must be made at least 1 day in advance and are subject to availability.

• By confirming a reservation, the client agrees to provide accurate and complete information.

• The service must be fully paid before it is provided.

• Rates do not include VAT (Value Added Tax).

• Prices are subject to change if there are modifications in mileage or waiting times.

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Cancellations

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• Cancellations made 1 day or more in advance: 25% fee of the total service value.

• Cancellations made more than 2 hours but less than 24 hours in advance: 50% fee.

• Cancellations made 2 hours or less in advance: 70% fee.

• No-show (absence without notice): 100% of the service fee will be charged.

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Modifications and Logistics

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• Changes in operations, mileage, or waiting times requested by the client may result in adjustments to the final price.

• All modification requests must be made at least 4 hours in advance for local trips and 24 hours for out-of-town trips.

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Safety and Operation

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• All vehicles are equipped with 24/7 GPS tracking.

• In case of dispute, GPS evidence must be requested at least 1 day in advance.

• QAB Riviera has full coverage (civil liability, third-party damages, and passenger medical expenses).

• Seat belts must be worn at all times inside the vehicle.

• In the event of an accident, if the passenger refuses medical attention, they must sign a waiver releasing QAB from responsibility.

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Lost Items and Belongings

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• QAB Riviera is not responsible for the loss or damage of personal belongings left in the vehicle. Clients are advised to check their belongings before the trip ends.

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Passenger Conduct and Responsibility

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• QAB reserves the right to refuse service to any person displaying inappropriate or aggressive behavior, under the influence of substances, or posing a risk to the driver or other passengers.

• All passengers must follow staff instructions and respect safety protocols.

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Intellectual Property

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• All content published by QAB Riviera (logos, images, texts, and trademarks) is protected and may not be reproduced without express written authorization.

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Jurisdiction

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• These terms are governed by the applicable laws of the United Mexican States. Any dispute will be submitted to the competent courts of the State of Quintana Roo.